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hEALTH & SAFETY

We value the health and well being of our clients, customers and staff. All our staff are fully trained in infection control within the workplace. All staff are provided with protective equipment when carrying out all services, and they are disposed of, after every client. The salon is regularly cleaned and sanitised throughout the working day. All stations and equipment are sterilised, after every client. Upon arrival we kindly ask all clients to wait outside the salon. Use antibacterial hand solutions provided within the reception area. We require you to wash your hands regularly whist visiting the salon. We provide all clients with personal protective equipment, such as; capes, aprons where required. Masks and gloves will be offered to all clients. If you are showing symptoms of Covid 19 we advise you to get in touch with us to re-arrange your appointment. If we suspect you have symptoms whilst visiting the salon, we have the right to terminate the service and reschedule your appointment at a later date. Chantelle Natalie Hair does not tolerate verbal, intimidating or physically aggressive behaviour from customers or clients. Staff have the right to refuse  to carry out services, if they feel their health or safety is threatened under any circumstances. 

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SKIN TESTS

Skin tests are required 48 hours before services are carried out for all new clients. Failure to adhere to this, Chantelle Natalie Hair cannot be held responsible for any reaction you may experience. We require permission to carry out all treatments.

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APPOINTMENTS

Clients are expected to arrive on time their appointment. If you attend your appointment late, we cannot guarantee we can carry out services. Staff will try their best to accommodate late arrivals, where possible. A small deposit is required to secure all appointment.  All clients will be required to pay a small non refundable deposit to secure their appointment - if you do not show up for your appointment, you will lose your deposit. If you give less then 24 hours notice to change your appointment then this will also mean you lose your deposit  - all deposits are none refundable. All clients will be required to complete a consultation form prior to appointment. All appointments will be confirmed via email or SMS. You will recieve a SMS reminder a few days prior to your appointment. Online bookings will receive a confirmation via SMS/email. We appreciate that sometimes you may need to cancel or reschedule your appointment , we kindly request that you provide at least 48 hours notice. If you cannot get in touch via telephone, you can get in touch via email or social media platforms. Failure to provide sufficient notice will result in a loss of your deposit and and a non refundable deposit in full to secure your next appointment. Any client who has cancelled or not shown to an appointment more than twice will be expected to pay a  full, non refundable deposit to secure your appointment. Customers/clients who are under 16 years must be accompanied by an adult. Customers must be  12 years old for keratin and texture release treatments. Customers must be 14 years  old to have colour services,  both with parental/guardian permission. ID must be presented. Stylists have the right to refuse services if we feel the treatments are not suitable for clients and customers. If you have additional treatments and services, they will be charged. If your appointment time exceeds past the allocated time, due to the length or thickness of your hair, there will be an additional fee. We ask all clients and customers to respect all staff and others whist attending appointments. All phones and other electronic devices be kept on silent to respect other's privacy. 

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HAIR REFUND POLICY

It's our aim to please you and make you leave the salon feeling happy with the work we have done on your hair. Sometime you may find after your appointment your hair is not what you expected or find faults with the service. This is fine, we allow 3 days for you to contact the salon to make us aware. We will then arrange you to come back to the salon within 48 hours for us to review your hair, and if we agree the standard of the service or outcome was not what you expected. We will then provide you with a service free of charge to correct this. 

If you contact the salon after the 3 days we will be unable to help you. Here are a few other points to remember; If you go to another salon to correct the issue then we will not be able to provide any free service or advice, and any complaints will be discarded. We do not provided refunds for any salon service provided.

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RETAIL REFUND POLICY

All items purchased within the salon can be returned and a credit note or exchange will be available within 14 days of purchase. A valid Chantelle Natalie Hair receipt will be required. 

We do not offer refunds once the item has left the salon. Failure to adhere to the aftercare and product information that is recommended to you, Addictions Hair and Beauty Ltd cannot be held responsible

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COMPLAINTS POLICY

Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way. We keep the customer informed of the progress and outcome. A complaint can be made via email: info@chantellenataliehair.com